Wheelchair Accessible Van Hire for NDIS
We Don't Just Understand Accessibility — We Live It
NDIS Registered
Registered provider, trusted by participants and coordinators.Registered provider, trusted by participants and coordinators.
Lived Experience
Staff and family with real, lived experience of disability.
15+ Years Experience
Trusted across Victoria and NSW.
We Care
Drivers chosen for genuine care, most with direct experience supporting people with disability.
Services for NDIS Participants & Agencies
Corporate Hire
For support coordination agencies and NDIS businesses wanting an ongoing relationship with us — invoicing available.
Self Hire
Prefer to drive yourself? Hire one of our vehicles directly, for as long as you need.
Driver & Vehicle
Door-to-door support with an experienced driver — ideal when a participant needs assistance beyond just transport.
Full Day Tours
A great community access option — Great Ocean Road, Dandenong Ranges, Daylesford, Yarra Valley and more.
Half Day Tours
A shorter outing option — Melbourne and Sydney city tours suited to lighter activity days.
What You and Your Support Team Can Expect
- 1
Straightforward Communication
You're coordinating on someone else's behalf — we keep things clear and responsive, without unnecessary back-and-forth.
- 2
A Fleet Matched to Real Needs
Toyota Commuters, Kia Carnivals and Mercedes Sprinters, so we can match the right vehicle to your participant's wheelchair and mobility requirements.
- 3
An Ongoing Relationship, Not a One-Off
Once we understand a participant's needs, future bookings are easier — for you and for them.
Understanding NDIS Transport Funding
Many NDIS participants use their plan's Transport funding (a Core Support) to help cover travel costs, including accessible vehicle hire. It's structured across three levels, based on a participant's individual circumstances:
Level 1
For participants not currently working, studying or attending day programs, but wanting greater community access.
Level 2
For participants working or studying part-time, or attending day programs and community activities.
Level 3
For participants working or studying at least 15 hours a week who can't use public transport due to their disability.
Funding amounts are indexed and reviewed periodically, so we don't list specific dollar figures here — your support coordinator or plan manager will have the most current amounts for your plan.
Vehicles for NDIS Participants
We'll help match the right vehicle to your participant's wheelchair and needs
2nd Row Kia Carnival
Ramp entry, easier for participants who prefer not to use a lift.
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3rd Row Kia Carnival
Ramp entry, a flexible option for smaller groups.
Frequently Asked Questions
How does hire align with a participant's plan?
Transport hire is often covered through a participant's Transport funding. Every plan is different, so we'd recommend speaking with your support coordinator — they can help confirm how this fits with your specific plan and organise it on your behalf.
Can I book on behalf of a participant?
Yes — as a coordinator or plan manager, you're welcome to book directly. We just need either payment before the vehicle leaves our premises, or a letter of confirmation from the plan manager guaranteeing payment before the vehicle leaves.
Do your drivers have experience supporting people with disability?
Yes — most of our drivers have worked as support workers before, and every driver is chosen for being caring, patient, and genuinely motivated to help people with disability. Where a driver doesn't already have direct experience, our owners personally educate them on supporting people with disability. That said, while driving you, our drivers are providing a driving service only — not a support work service, even if they have that background. Wheelaway isn't registered or set up as a business to provide support work services, so this stays outside the scope of what our drivers can offer during a booking.
Do you service both Melbourne and Sydney?
Yes — we operate from Boronia, Victoria and Toongabbie, NSW, servicing both Melbourne and Sydney.
What Participants & Families Say
"The effort and care taken by our driver Hermann and the ease of communication with Diane in the booking department were much appreciated. Our driver was punctual and very attentive to my sister's requirements for travel in her wheelchair."
"When we arrived to pick Mum up we realised the hoist wasn't wide enough to fit her chair. We rang Hermann in the hope he might have a bigger one. Not only did he have one, he brought it down to us! You have got yourselves a regular customer here for sure."
How It Works
Tell Us About Your Needs
Share your's or your participants mobility needs, wheelchair type and travel requirements via the form below.
Vehicle & Payment Sorted
We match the right vehicle to your needs, and confirm payment or a plan manager's letter ahead of pickup.
A Team That Knows Your Needs
For recurring needs, we build familiarity over time — so future bookings are simpler for everyone.
Enquire on Behalf of a Participant
Fill out the form below and we'll be in touch to discuss the right vehicle for your's or your participant's needs.