ndis logo

Wheelchair Accessible Van Hire for NDIS

We Don't Just Understand Accessibility — We Live It

Finding a transport provider you can trust and recommend with confidence is a big part of supporting your participants well. Wheelaway offers wheelchair accessible van hire for NDIS participants across Victoria and NSW, backed by over 15 years of experience. We’re a family run business, with staff and family members who have real, lived experience of disability — so when you reach out on behalf of a participant, you’re speaking with someone who genuinely understands what matters.

NDIS Registered

Registrered Provider.

Lived Experience

Staff and family with real, lived experience of disability.

🕒

15+ Years Experience

Trusted across Victoria and NSW.

🛡️

Fully Insured

Comprehensive insurance on every hire.

Services for NDIS Participants

What Coordinators Can Expect

  • 1

    Straightforward Communication

    You're coordinating on someone else's behalf — we keep things clear and responsive, without unnecessary back-and-forth.

  • 2

    A Fleet Matched to Real Needs

    Toyota Commuters, Kia Carnivals and Mercedes Sprinters, so we can match the right vehicle to your participant's wheelchair and mobility requirements.

  • 3

    An Ongoing Relationship, Not a One-Off

    Once we understand a participant's needs, future bookings are easier — for you and for them.

Understanding NDIS Transport Funding

Many NDIS participants use their plan's Transport funding (a Core Support) to help cover travel costs, including accessible vehicle hire. It's structured across three levels, based on a participant's individual circumstances:

Level 1

For participants not currently working, studying or attending day programs, but wanting greater community access.

Level 2

For participants working or studying part-time, or attending day programs and community activities.

Level 3

For participants working or studying at least 15 hours a week who can't use public transport due to their disability.

Funding amounts are indexed and reviewed periodically, so we don't list specific dollar figures here — your support coordinator or plan manager will have the most current amounts for your plan.

This is general information only, not financial or NDIS advice. Every participant's plan is different — please confirm your specific funding and eligibility with your support coordinator, plan manager, or the official NDIS Transport Funding page.

Vehicles for NDIS Participants

We'll help match the right vehicle to your participant's wheelchair and needs

Toyota Commuter wheelchair accessible vehicle for NDIS participants

Toyota Commuter

Hydraulic lift, suits larger wheelchairs and bigger groups.

▶ Watch Video
Mercedes Sprinter wheelchair accessible vehicle for NDIS participants

Mercedes Sprinter

Our newest, most comfortable vehicle for longer journeys.

▶ Watch Video
2nd row Kia Carnival wheelchair accessible vehicle for NDIS participants

2nd Row Kia Carnival

Ramp entry, easier for participants who prefer not to use a lift.

▶ Watch Video
3rd row Kia Carnival wheelchair accessible vehicle for NDIS participants

3rd Row Kia Carnival

Ramp entry, a flexible option for smaller groups.

Frequently Asked Questions

How does hire align with a participant's plan?

Transport hire is often covered through a participant's Transport funding. Every plan is different, so we'd recommend speaking with your support coordinator — they can help confirm how this fits with your specific plan and organise it on your behalf.

Can I book on behalf of a participant?

Yes — as a coordinator or plan manager, you're welcome to book directly. We just need either payment before the vehicle leaves our premises, or a letter of confirmation from the plan manager guaranteeing payment before the vehicle leaves.

Do your drivers have experience supporting people with disability?

Yes — most of our drivers have worked as support workers before, and every driver is chosen for being caring, patient, and genuinely motivated to help people with disability. Where a driver doesn't already have direct experience, our owners personally educate them on supporting people with disability.

Do you service both Melbourne and Sydney?

Yes — we operate from Boronia, Victoria and Toongabbie, NSW, servicing both Melbourne and Sydney.

What Participants & Families Say

★★★★★

"The effort and care taken by our driver Hermann and the ease of communication with Diane in the booking department were much appreciated. Our driver was punctual and very attentive to my sister's requirements for travel in her wheelchair."

Gwen Cooke
★★★★★

"When we arrived to pick Mum up we realised the hoist wasn't wide enough to fit her chair. We rang Hermann in the hope he might have a bigger one. Not only did he have one, he brought it down to us! You have got yourselves a regular customer here for sure."

Linda Barbour & Mark Taylor

How It Works for Coordinators

1
Reach Out

Tell Us About Your Participant

Share their mobility needs, wheelchair type and travel requirements via the form below.

2
We Confirm Everything

Vehicle & Payment Sorted

We match the right vehicle to their needs, and confirm payment or a plan manager's letter ahead of pickup.

3
Ongoing Support

A Team That Knows Your Participant

For recurring needs, we build familiarity over time — so future bookings are simpler for everyone.

Enquire on Behalf of a Participant

Fill out the form below and we'll be in touch to discuss the right vehicle for your participant's needs.

Need transport for an event instead? See our event transport page. Or learn how we support businesses here

Want to hear from more of the people and businesses we’ve work with?